WWarnFireIncident response

Messaging

WarnFire operational SMS alerts

WarnFire sends transactional incident-response alerts to on-call responders who explicitly ask to receive them.

How consent is collected

  1. A responder asks their organization’s authorized WarnFire administrator to enable SMS alerts for the responder’s mobile number.
  2. In WarnFire, the administrator opens Configuration → People → Manage, enters the responder’s number, and checks an unchecked confirmation stating that the responder explicitly requested recurring WarnFire operational SMS alerts at that number.
  3. The confirmation states that message frequency varies, message and data rates may apply, consent is not a condition of purchase, and STOP and HELP are available.
  4. WarnFire then sends SMS only when the responder is reached by an incident escalation configured by that organization. WarnFire does not use this consent for marketing.
Consent language shown in the product: “I confirm this responder explicitly asked to receive recurring WarnFire operational SMS alerts at this number. Message frequency varies; message and data rates may apply. They can reply STOP to opt out or HELP for help. Consent is not a condition of purchase.” The checkbox is not selected by default.

Messages and choices

Messages identify WarnFire by Simon Says Systems and describe an infrastructure incident or escalation step. Message frequency varies with operational activity. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact support@warnfire.com. Consent is not a condition of purchasing WarnFire.

Privacy

WarnFire does not sell or share mobile telephone numbers, SMS opt-in records, or SMS consent information with third parties or affiliates for their marketing or promotional purposes. See our Privacy Policy and Terms of Service.